Privacy Policy

CITY-ONE POLYMER INDUSTRY LTD

Effective Date: November 19, 2025
Last Updated: November 19, 2025

1. Introduction

Welcome to CITY-ONE POLYMER INDUSTRY LTD (“we,” “us,” “our,” or “CITY-ONE”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://cityonepolymer.com/), purchase our products, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

When you interact with CITY-ONE, we may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

Contact Information: Full name, email address, phone number, business name, company designation, and complete mailing/delivery address
Business Information: Company name, trade license details, industry sector, business type (retailer, distributor, contractor, etc.), and tax identification numbers where applicable
Transaction Information: Purchase orders, product specifications, quantity requirements, billing details, payment method information, bank account details for business transactions, and shipping/delivery addresses
Inquiry and Quote Requests: Product inquiries, custom specifications, bulk order requests, technical support questions, and project requirements
Communication Records: All correspondence through email, phone calls, WhatsApp messages, contact forms, customer support tickets, feedback forms, and in-person meetings

2.2 Non-Personal Information

We may also collect non-personally identifiable information automatically when you visit our website or interact with our digital platforms:

Technical Data: IP address, browser type and version, device type (mobile, tablet, desktop), operating system, screen resolution, internet service provider, and time zone settings
Usage Data: Pages visited, page view duration, click-through rates, navigation paths, entry and exit pages, referral URLs (websites that directed you to us), search terms used on our website, date and time stamps, and interaction with website features
Location Information: Approximate geographic location based on IP address (country, region, city level)
Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies to remember your preferences and analyze website performance

3. How We Use Your Information

CITY-ONE POLYMER INDUSTRY LTD uses the collected information for the following purposes:

3.1 Business Operations

Processing, verifying, and fulfilling product orders and quotations
Managing customer accounts, order history, and maintaining business relationships
Providing customer support, technical assistance, and responding to product inquiries
Processing payments, issuing invoices, and maintaining accurate financial transaction records
Coordinating product delivery, shipment tracking, and logistics management
Managing warranty claims, returns, and after-sales service
Maintaining supplier and distributor networks

3.2 Communication

Sending order confirmations, quotations, invoices, delivery notifications, and shipment tracking updates
Responding to customer questions, product inquiries, technical queries, requests, and complaints
Providing technical support, installation guidance, and product usage information
Sharing important updates about our products, services, policies, and company announcements
Notifying customers about order status changes, delivery schedules, or any issues requiring attention
Conducting follow-up communications to ensure customer satisfaction

3.3 Website Improvement

Analyzing website usage patterns and visitor behavior
Improving website functionality, user experience, and content
Conducting research and development for new products
Troubleshooting technical issues

3.4 Marketing and Promotional Activities

Sending promotional materials about new products, special offers, and company updates (only with your consent)
Conducting customer satisfaction surveys and feedback collection
Personalizing your experience based on your preferences and interests

3.5 Legal Compliance

Complying with applicable laws, regulations, and legal processes
Protecting our rights, property, and safety, and that of our customers and partners
Preventing fraud, unauthorized transactions, and illegal activities

4. Information Sharing and Disclosure

CITY-ONE POLYMER INDUSTRY LTD respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We may share your information with carefully selected, trusted third-party service providers who assist us in operating our business efficiently and serving you better, including:

Courier services, logistics companies, and delivery partners for product shipment
Payment processors, banks, mobile financial services (bKash, Nagad, etc.), and financial institutions for transaction processing
IT service providers, web hosting companies, cloud storage services, and technical support teams
Marketing agencies, advertising platforms, and promotional service providers
Professional advisors including lawyers, accountants, auditors, business consultants, and insurance providers
Quality testing laboratories and certification bodies
Raw material suppliers and manufacturing partners

These third parties are contractually obligated to protect your information, maintain confidentiality, and use it only for the specific purposes we authorize. They do not have permission to use your information for their own marketing purposes.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or other legal processes
Requests from government authorities or law enforcement agencies
Protection of our legal rights, property, or safety
Investigation of fraud, security issues, or policy violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure and encrypted data transmission
Access controls and authentication procedures
Regular security assessments and vulnerability testing
Employee training on data protection and privacy practices
Physical security measures at our facilities

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on:

The nature of the information and the purpose for which it was collected
Legal, regulatory, or contractual requirements
Business and operational needs
Resolution of disputes and enforcement of agreements

When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

7.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing behavior for advertising purposes (used only with your consent)

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

8.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.3 Deletion

You may request the deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain data.

8.4 Objection and Restriction

You have the right to object to or request restriction of certain processing activities, including direct marketing communications.

8.5 Withdrawal of Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by CITY-ONE POLYMER INDUSTRY LTD. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices or content.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without parental consent, we will take steps to delete that information as soon as possible.

11. International Data Transfers

CITY-ONE POLYMER INDUSTRY LTD is based in Bangladesh. If you are accessing our website or services from outside Bangladesh, please be aware that your information may be transferred to, stored, and processed in Bangladesh or other countries where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the “Last Updated” date at the top of this Privacy Policy
Post the revised Privacy Policy on our website
Notify you of significant changes through email or prominent website notice (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

CITY-ONE POLYMER INDUSTRY LTD

Address: Mirsani Bazar, Chaddagra, Comilla – 3500, Bangladesh
Phone: +880 1823-230752
Email: contact@cityonepolymer.com
Website: https://cityonepolymer.com/

We will make every effort to respond to your inquiries and resolve any concerns in a timely and professional manner.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

Thank you for trusting CITY-ONE POLYMER INDUSTRY LTD. We are committed to protecting your privacy and providing you with reliable, high-quality polymer solutions.