Terms and Conditions

CITY-ONE POLYMER INDUSTRY LTD

Effective Date: November 19, 2025
Last Updated: November 19, 2025

1. Introduction and Acceptance of Terms

Welcome to CITY-ONE POLYMER INDUSTRY LTD. These Terms and Conditions (“Terms”) govern your access to and use of our website (https://cityonepolymer.com/), products, and services. By accessing our website, placing orders, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or purchase our products. We reserve the right to refuse service to anyone for any reason at any time.

These Terms constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and CITY-ONE POLYMER INDUSTRY LTD (“CITY-ONE,” “we,” “us,” or “our”).

2. Company Information

Legal Name: CITY-ONE POLYMER INDUSTRY LTD
Business Address: Mirsani Bazar, Chaddagra, Comilla – 3500, Bangladesh
Contact Phone: +880 1823-230752
Email: contact@cityonepolymer.com
Website: https://cityonepolymer.com/

CITY-ONE POLYMER INDUSTRY LTD is a registered polymer products manufacturer operating in accordance with the laws of Bangladesh.

3. Definitions

For the purposes of these Terms:

“Products” refers to all polymer pipes, fittings, accessories, and related items manufactured and sold by CITY-ONE, including but not limited to SWR pipes, PPR pipes, CPVC pipes, thread pipes, class pipes, garden hoses, coil pipes, fittings, and water solution products.
“Services” includes technical support, product consultation, installation guidance, warranty services, and any other services provided by CITY-ONE.
“Website” means https://cityonepolymer.com/ and all associated web pages and digital platforms operated by CITY-ONE.
“Customer” includes individual consumers, businesses, contractors, distributors, retailers, and any entity purchasing or inquiring about our products.
“Order” means a purchase request for products submitted through our website, phone, email, or in-person at our facilities or authorized dealers.

4. Product Information and Specifications

4.1 Product Descriptions

We make every effort to provide accurate product descriptions, specifications, images, and technical information on our website. However:

Product images are for illustrative purposes and may differ slightly from actual products in color, texture, or finish
Technical specifications are subject to manufacturing tolerances and industry standards
We reserve the right to modify product designs, specifications, or discontinue products without prior notice
Product availability may vary based on stock levels and manufacturing schedules

4.2 Product Suitability

Customers are responsible for ensuring that the products they order are suitable for their intended application. We recommend:

Consulting with our technical team or qualified professionals before making purchasing decisions
Reviewing product specifications, installation requirements, and compatibility with existing systems
Ensuring proper installation by licensed plumbers or qualified technicians
Following manufacturer guidelines and local building codes

4.3 Product Standards and Certifications

Our products are manufactured in accordance with relevant Bangladesh national standards and international quality benchmarks. Specific certifications and compliance documentation are available upon request.

5. Pricing and Payment Terms

5.1 Pricing

All prices displayed on our website and promotional materials are in Bangladeshi Taka (BDT) unless otherwise specified
Prices are subject to change without prior notice due to market conditions, raw material costs, manufacturing expenses, or other factors
The price applicable to your order will be the price confirmed at the time of order placement
Prices may vary for bulk orders, long-term contracts, or special requirements—custom quotations will be provided upon request
Prices listed do not include delivery charges, taxes, duties, or any other applicable fees unless explicitly stated

5.2 Payment Methods

We accept the following payment methods:

Cash on Delivery (COD) for verified local customers
Bank Transfer/Deposit to our designated business account
Mobile Financial Services including bKash, Nagad, Rocket
Cheque Payment for business and bulk orders
Credit Terms for approved corporate clients and distributors (subject to credit evaluation)

5.3 Payment Terms

Payment terms will be specified in your quotation, invoice, or sales agreement
For new customers or large orders, advance payment or deposit may be required
For credit-approved customers, payment is due within the agreed credit period (typically 15-30 days from invoice date)
Late payments may incur additional charges or interest as specified in the invoice
Orders will not be dispatched until payment is cleared, unless otherwise agreed in writing

5.4 Taxes and Additional Charges

Value Added Tax (VAT), customs duties, or other applicable taxes will be added to your invoice as per Bangladesh government regulations
Delivery and shipping charges are additional and will be calculated based on order quantity, weight, destination, and delivery method
Any special handling, urgent delivery, or custom requirements may incur additional fees

6. Orders and Order Processing

6.1 Placing Orders

Orders can be placed through:

Our website contact form or inquiry system
Direct phone calls to +880 1823-230752
Email to contact@cityonepolymer.com
In-person visits to our office or authorized dealers
Through our authorized distributors and sales representatives

6.2 Order Confirmation

Once we receive your order request, we will send you a quotation or proforma invoice for your review and approval
Your order is considered confirmed only when you accept our quotation and fulfill any payment requirements
We reserve the right to accept or decline any order at our discretion
For bulk or custom orders, we will provide estimated production and delivery timelines

6.3 Order Modifications and Cancellations

Order modifications must be requested in writing (email or formal letter) before production begins
Cancellations may be accepted before production starts, subject to applicable cancellation fees
Once production has commenced or products have been dispatched, cancellations may not be possible
Custom-made or specially ordered products cannot be cancelled once production begins
Any refunds for cancelled orders will be processed according to our Refund Policy (Section 9)

6.4 Minimum Order Quantities

Certain products may have minimum order quantity (MOQ) requirements
MOQ varies by product type and will be communicated during the quotation process
Special arrangements for smaller quantities may be considered on a case-by-case basis

7. Delivery and Shipping

7.1 Delivery Coverage

We deliver products throughout Bangladesh through:

Our own delivery vehicles for local and nearby areas
Third-party courier and logistics partners for distant locations
Pickup arrangements from our facility or authorized distribution centers

7.2 Delivery Timeline

Standard delivery time ranges from 3-10 business days depending on order size, product availability, and destination
Delivery timelines are estimates and not guaranteed unless explicitly agreed in writing
Delays may occur due to unforeseen circumstances including weather conditions, transportation issues, public holidays, political unrest, natural disasters, or supply chain disruptions
We will notify customers of any significant delays as soon as possible

7.3 Delivery Charges

Delivery charges are calculated based on order weight, volume, destination, and delivery method
For bulk orders above a certain value, free or subsidized delivery may be available
Delivery charges will be clearly stated in your invoice before order confirmation

7.4 Delivery Inspection and Acceptance

Customers must inspect products upon delivery for any visible damage, defects, or discrepancies
Any issues must be noted on the delivery receipt and reported to us within 24 hours
Acceptance of delivery without noting issues may limit your ability to claim damages later
Photographs of damaged products should be taken immediately and shared with our customer service team

7.5 Failed Delivery

If delivery attempts fail due to incorrect address, customer unavailability, or refusal to accept, additional delivery charges may apply
Products will be returned to our facility and held for 7 days, after which storage fees may be charged
Customers are responsible for coordinating successful redelivery

8. Product Quality and Warranty

8.1 Quality Assurance

CITY-ONE POLYMER INDUSTRY LTD is committed to manufacturing high-quality products. We implement:

Strict quality control measures throughout the manufacturing process
Regular testing and inspection of raw materials and finished products
Compliance with relevant national and international standards
Continuous improvement of manufacturing processes

8.2 Warranty Coverage

We provide warranty coverage on our products as follows:

Standard Warranty Period: Varies by product type (typically 1-10 years from date of purchase)
Warranty Scope: Covers manufacturing defects, material defects, and workmanship issues under normal usage conditions
Warranty Exclusions: Does not cover damage caused by improper installation, misuse, negligence, accidents, natural disasters, chemical exposure, unauthorized modifications, or normal wear and tear

8.3 Warranty Claims

To file a warranty claim:

Contact our customer service with your purchase invoice, product details, and description of the issue
Provide photographs or evidence of the defect
Allow our technical team to inspect the product (if required)
Follow our recommended resolution process

8.4 Warranty Remedies

If a valid warranty claim is approved, we will, at our discretion:

Replace the defective product with a new or equivalent product
Repair the defective product if feasible
Provide store credit or refund (in exceptional cases)

8.5 Warranty Limitations

Warranty coverage is limited to the original purchaser and is non-transferable
Proof of purchase (invoice/receipt) is required for all warranty claims
Warranty does not cover consequential damages, installation costs, labor charges, or losses resulting from product failure
Our maximum liability is limited to the purchase price of the defective product

9. Returns, Refunds, and Exchanges

9.1 Return Eligibility

Products may be eligible for return under the following conditions:

Product is defective, damaged, or does not match the order specifications
Product is unused, in original packaging, with all tags and labels intact
Return request is made within 7 days of delivery
Prior authorization is obtained from our customer service team

9.2 Non-Returnable Items

The following items cannot be returned:

Custom-made or specially ordered products
Products that have been installed, used, or modified
Products without original packaging or proof of purchase
Clearance or discounted items (unless defective)

9.3 Return Process

To initiate a return:

Contact us at contact@cityonepolymer.com or +880 1823-230752 within 7 days of delivery
Provide order details, reason for return, and supporting evidence (photos if applicable)
Wait for return authorization and instructions
Ship or deliver the product to our facility as instructed
Return shipping costs may be borne by the customer unless the return is due to our error

9.4 Refund Policy

Approved refunds will be processed within 10-15 business days after we receive and inspect the returned product
Refunds will be issued through the original payment method or as store credit
Delivery charges are non-refundable unless the return is due to defective or incorrect products
Refund amount may be reduced if products are not in original condition

9.5 Exchanges

Product exchanges are subject to product availability and approval. Exchange requests should be made within 7 days of delivery, and products must meet return eligibility criteria.

10. Limitation of Liability

10.1 General Limitations

To the fullest extent permitted by law:

CITY-ONE POLYMER INDUSTRY LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products or services
Our total liability for any claim shall not exceed the purchase price paid for the specific product giving rise to the claim
We are not responsible for damages resulting from improper installation, maintenance, use, or storage of products

10.2 Professional Installation Recommendation

We strongly recommend that all our products be installed by licensed, qualified professionals in accordance with:

Manufacturer installation guidelines
Local building codes and regulations
Industry best practices and safety standards

CITY-ONE is not liable for installation errors, improper use, or failures to follow recommended procedures.

10.3 Product Application Responsibility

Customers are solely responsible for:

Selecting appropriate products for their specific application
Ensuring compatibility with existing systems
Verifying that products meet local regulatory requirements
Obtaining necessary permits and approvals

11. Intellectual Property Rights

11.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, designs, trademarks, and software, is the property of CITY-ONE POLYMER INDUSTRY LTD or our licensors and is protected by intellectual property laws.

11.2 Permitted Use

You may:

View and download content for personal, non-commercial use
Print individual pages for personal reference
Share our website links through social media or email

11.3 Prohibited Use

You may not:

Copy, reproduce, or distribute our content for commercial purposes without written permission
Modify, reverse engineer, or create derivative works from our materials
Use our trademarks, logos, or brand names without authorization
Extract data from our website using automated tools or bots

12. User Conduct and Prohibited Activities

When using our website or services, you agree not to:

Provide false, misleading, or inaccurate information
Impersonate any person or entity
Engage in fraudulent activities or payment disputes
Violate any applicable laws, regulations, or third-party rights
Interfere with the proper functioning of our website or systems
Upload or transmit viruses, malware, or harmful code
Harass, threaten, or abuse our staff or other customers
Attempt unauthorized access to our systems or databases

Violation of these terms may result in termination of services, legal action, and reporting to appropriate authorities.

13. Force Majeure

CITY-ONE POLYMER INDUSTRY LTD shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, earthquakes, cyclones, fires)
Acts of God, epidemics, pandemics
War, terrorism, civil unrest, political instability
Government actions, regulations, embargoes
Labor strikes, lockouts, transportation disruptions
Power outages, telecommunications failures
Raw material shortages, supply chain disruptions

During force majeure events, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume normal operations as soon as possible.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Comilla, Bangladesh.

14.2 Dispute Resolution Process

In the event of any dispute arising from these Terms or your use of our products/services:

Informal Negotiation: Parties agree to first attempt to resolve disputes through good-faith negotiation
Mediation: If negotiation fails, parties may agree to mediation by a mutually acceptable neutral third party
Legal Action: If informal resolution fails, either party may pursue legal remedies through appropriate courts in Bangladesh

14.3 Limitation Period

Any legal action arising from these Terms or your purchase must be commenced within one (1) year from the date when the cause of action arose.

15. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website and services, you consent to our Privacy Policy and acknowledge that you have read and understood how we handle your information.

For detailed information, please review our Privacy Policy at [link to Privacy Policy page].

16. Website Use and Availability

16.1 Website Accuracy

While we strive to ensure that information on our website is accurate and up-to-date:

We do not guarantee the completeness, accuracy, or reliability of any content
Information may contain technical inaccuracies or typographical errors
We reserve the right to correct errors and update information without notice

16.2 Website Availability

We aim to maintain continuous website availability but do not guarantee uninterrupted access
The website may be temporarily unavailable due to maintenance, technical issues, or other reasons
We are not liable for any losses resulting from website downtime or unavailability

16.3 Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or control these external sites and are not responsible for their content, privacy practices, or terms of use.

17. Communications and Notifications

17.1 Electronic Communications

By using our services, you consent to receive electronic communications from us, including:

Order confirmations and updates
Invoices and payment receipts
Promotional offers and newsletters (you may opt out)
Important notices and policy updates

17.2 Contact Methods

We may contact you via:

Email to the address you provided
Phone calls or SMS to your registered number
WhatsApp or other messaging platforms
Notifications on our website

17.3 Updating Contact Information

You are responsible for maintaining accurate contact information and promptly notifying us of any changes. We are not liable for failed communications due to outdated or incorrect contact details.

18. Business Customer Terms

18.1 Credit Terms

Corporate customers, distributors, and bulk buyers may apply for credit facilities subject to:

Credit application and approval process
Provision of trade references and financial documents
Signing of credit agreements with specified terms and conditions
Compliance with payment schedules and credit limits

18.2 Authorized Distributors and Dealers

If you are an authorized distributor or dealer:

You must comply with all terms specified in your distribution/dealer agreement
You may not resell products at prices below our recommended pricing without prior approval
You must maintain adequate stock levels and provide quality customer service
Unauthorized distribution or violation of territorial rights may result in termination

19. Amendments and Updates

19.1 Right to Modify

CITY-ONE POLYMER INDUSTRY LTD reserves the right to modify, update, or change these Terms and Conditions at any time without prior individual notice. Changes may be made to reflect:

Legal or regulatory requirements
Business operational changes
Product or service updates
Industry best practices

19.2 Notification of Changes

When significant changes are made:

We will update the “Last Updated” date at the top of this document
The revised Terms will be posted on our website
Continued use of our website or services after changes constitutes acceptance of the updated Terms

19.3 Your Responsibility

We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree with the modified Terms, you should discontinue using our website and services.

20. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any written agreements or quotations provided to you, constitute the entire agreement between you and CITY-ONE POLYMER INDUSTRY LTD regarding your use of our website, products, and services.

These Terms supersede all prior or contemporaneous communications, proposals, and agreements (whether oral or written) between the parties concerning the subject matter herein.

22. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver by CITY-ONE shall be effective unless made in writing and signed by an authorized representative.

23. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. CITY-ONE POLYMER INDUSTRY LTD may assign or transfer these Terms or any rights or obligations hereunder at any time without restriction.

24. Contact Information

If you have any questions, concerns, or need clarification regarding these Terms and Conditions, please contact us:

CITY-ONE POLYMER INDUSTRY LTD

Address: Mirsani Bazar, Chaddagra, Comilla – 3500, Bangladesh
Phone: +880 1823-230752
Email: contact@cityonepolymer.com
Website: https://cityonepolymer.com/

Business Hours:
Saturday – Thursday: 9:00 AM – 6:00 PM (Bangladesh Time)
Friday: Closed

We are committed to addressing your inquiries promptly and professionally.

25. Acknowledgment

By using our website, placing orders, or purchasing our products, you acknowledge that:

You have read and understood these Terms and Conditions in their entirety
You agree to be legally bound by these Terms
You are of legal age to enter into binding contracts (18 years or older)
You have the authority to agree to these Terms on behalf of your business (if applicable)
You understand your rights and obligations as outlined in these Terms

Thank you for choosing CITY-ONE POLYMER INDUSTRY LTD. We appreciate your business and look forward to serving you with quality polymer products and exceptional service.

Last Updated: November 19, 2025